This Privacy Policy describes how we collect, use, and protect your information when you use our service center management platform. By using the service, you agree to the practices described below.
Overview
We are committed to protecting the privacy of everyone who uses our platform, including service center owners, their staff, and the customers whose repair records are managed through the system. This policy applies to all data collected through our website, admin dashboard, and service center panel.
Information We Collect
We collect account information such as your name, email address, phone number, and business details provided at signup.
We also collect business data entered while using the platform, including customer records, repair job details, spare parts inventory, expense entries, and staff information.
We automatically collect certain technical information, such as your IP address, browser type, device information, and login activity, to help keep the platform secure and improve performance.
How We Use Your Information
We use the information we collect to operate and maintain the platform, process subscription payments, respond to support requests, and communicate important updates about your account.
We may also use aggregated, non-identifying data to understand usage patterns and improve our features.
How We Share Information
We do not sell your personal information or business data to third parties.
Information may be shared with trusted service providers who help us operate the platform, such as payment processors and hosting providers, solely for the purpose of delivering our service.
We may disclose information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation.
Payment Information
Subscription payments are processed through third-party payment gateways. We do not store your full card or payment credentials on our servers; this information is handled directly by our payment processing partners in accordance with their own security standards.
Data Security
We use industry-standard technical and organizational measures, including encryption, access controls, and secure hosting, to protect your data against unauthorized access, alteration, or loss. While we work hard to protect your information, no method of transmission or storage is completely secure.
Data Retention
We retain your account and business data for as long as your account remains active, and for a reasonable period afterward as required for legal, accounting, or legitimate business purposes. You may request deletion of your data at any time, subject to applicable legal obligations.
Your Rights
You have the right to access, correct, or request deletion of your personal information. You may also request a copy of the data we hold about you. To exercise these rights, please contact us using the details on our Contact page.
Cookies
We use cookies and similar technologies to keep you signed in, remember your language and display preferences, and understand how the platform is used. You can control cookies through your browser settings, though disabling them may affect some features.
Children's Privacy
Our service is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Continued use of the service after any changes indicates your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us through the contact details listed on our website.